Refund Policy

Introduction

At EasyWeb.au, we are committed to providing high-quality website building and related services to our clients. This Refund Policy outlines the conditions under which refunds may be issued. By engaging our services, you agree to these terms.

1. General Refund Policy

1.1 Service Satisfaction: If you are not satisfied with the services provided, please contact us within 14 days of the service delivery date to discuss your concerns.

1.2 Refund Eligibility: Refunds are generally not provided for services that have been fully rendered. However, partial refunds or service adjustments may be considered under specific circumstances, as outlined below.

2. Specific Conditions for Refunds

2.1 Website Development Services:

• Initial Deposit: A deposit is required to commence work on your website project. This deposit is non-refundable unless we are unable to start the project due to our own reasons.
• Project Milestones: If a project is cancelled by the client before completion, any payments made for milestones achieved up to the point of cancellation are non-refundable.
• Project Delivery: Once the final project deliverables have been approved and handed over, no refunds will be issued.

2.2 Maintenance and Support Services: Refunds for ongoing maintenance and support services are generally not provided. However, if you are not satisfied with the service, please contact us to discuss a resolution.

2.3 Subscription-Based Services: For subscription-based services, such as hosting or monthly maintenance, refunds may be issued for the unused portion of the subscription if the service is cancelled by the client within the first 30 days.

3. Exceptions and Special Circumstances

3.1 Service Errors: If a service error or issue is identified and reported within 7 days of delivery, we will work to correct the issue at no additional cost. If the issue cannot be resolved, a partial or full refund may be issued at our discretion.

3.2 Force Majeure: Refunds will not be issued for delays or non-performance resulting from circumstances beyond our control, such as natural disasters, acts of war, or other unforeseen events.

4. Process for Requesting a Refund

4.1 Contact Us: To request a refund, please contact us via email at support@easyweb.au or by phone at +61 2 1234 5678. Provide your name, contact information, service details, and the reason for your refund request.

4.2 Review and Response: We will review your refund request and respond within 7 business days. During this time, we may request additional information or clarification to better understand your situation.

4.3 Refund Approval: If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued using the same payment method used for the original transaction.

5. Contact Information

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:

6. Changes to This Refund Policy

EasyWeb.au reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes have been made constitutes your acceptance of the new terms.

7. Dispute Resolution

If a dispute arises regarding a refund request, we encourage you to contact us to resolve the matter amicably. If we are unable to reach a satisfactory resolution, the matter may be escalated to binding arbitration or small claims court, as appropriate under Australian law.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.